Warranty
Customer Assurance Warranty
We want you to have full assurance that you will be covered in the event of something going wrong. Kaebel Leisure have been manufacturing commercial playground equipment since 1993 and we want you to feel safe when dealing with us.
Our whole team has a vested interest in making sure you have a great outcome with your new or existing play space, so we cover you with our unique Warranty System every step of the way.
Kaebel guarantees its products against material defects in manufacture or workmanship for extended periods of time as set out below, starting from the date of invoice for the relevant product.
This does not limit any right or remedy you may be entitled to under law.
Guarantees
Kaebel will, at its discretion, repair or replace equipment or parts containing material defects in manufacture or workmanship, within the time frames below, at its cost, unless the defects are due to lack of proper maintenance of the equipment or parts (in accordance with a Maintenance Management System as per AS/NZS 4685.0:2017), other negligence on your part, damage by third parties including vandalism and abuse, accidental damage, incorrect installation by you or your other contractors or by reason of normal wear and tear.
| Static Metal Components | Guaranteed for 10 years against structural failure |
| Roto-Polyethylene Accessories | Guaranteed for 5 years against structural failure |
| Extruded-Polyethylene Accessories | Guaranteed for 5 years against structural failure |
| Structural Rope Mechanical Failure | Life warranty against mechanical failure* |
| Structural Rope Items (next to a cross connector) | Guaranteed for 5 years against failure in mechanical/structural integrity aspects including rope end terminations, rope cross connections and foundation hardware** |
| Springs | Guaranteed for 5 years against structural defects |
| Moving Parts and Non Structural Rope Items | Guaranteed for 2 years against structural defects |
*Exclusion of when the failure has occurred next to a cross connector due or partly due to weather degradation of the materials, such as sun affecting the plastic, corrosion of the aluminium
** Exclusion of wear of the rope fibres when there is sand within 50m of the net
Exclusions
Kaebel’s warranty does not cover aesthetic issues or deliberate acts of vandalism on rope items such as attempted severing of cables or burning of nylon coverings. Further, Kaebel’s warranty specifically excludes freight costs or installation costs relating to the replacement or repair of defective parts.
Any costs incurred by you in substituting the defective equipment or parts (including investigation and location of the defective product and costs of any kind incurred in carrying out the substitution) are to be borne by you.
Kaebel’s warranty only applies to work completed by its employees or contractors.
How to Make a Warranty Claim
Contact us to discuss the issue and we will decide on the best way to approach it.
You may make a warranty claim by giving notice to us in writing at the contact details specified below within the period specified for the relevant good or service stated above. For a comprehensive understanding of the issue, please accompany your notice with detailed photographs that clearly illustrate the encountered problem. These images will assist us in thoroughly assessing the situation and addressing it effectively.
And: The notice must identify the warranty under which you are claiming and set out the facts that you consider have led to a breach of the warranty.
And also: You must bear the costs of making the claim.
If you have any problems with our products that you feel uncomfortable about give us a quick call or a short email explaining the problem and we will work with you to resolve it the best we can.
